Delivery & Return
Free delivery available on 1000s of products over 10.000MT only for Maputo City. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
GOXTO Shop offers ideal shipping methods for any requirement. Be it low priced through Standard Delivery (Mozambique only) or DHL/Portador Diario, or especially reliable and secure by a specifically trained Team. And in addition you can also pick up your order yourself at our Office if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Email
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Maputo - Delivery Get it in ~24h working days |
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Orders over 10.000MT: Order anytime: |
FREE |
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Orders under 10.000MT: All day delivery. Order anytime: |
Fee |
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Weekend time slot from Saturday 12noon, Sunday and national holidays. |
Fee |
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Elsewhere in the country delivery Get it next 4 days |
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All day delivery. Order by 9pm. |
Fee |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
Fee |
What do we mean by small? Just about everything under 3kg. With very few exceptions.
Large items
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Maputo - Delivery Get it in ~24h working days |
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|---|---|
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Orders over 100.000MT: All day delivery. Order anytime: |
FREEu |
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Weekend time slot from Saturday 12noon, Sunday and national holidays. |
FeeuApply |
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Elsewhere in the country delivery Get it next 4 days |
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All day delivery from 8am - 6pm. Order by 7pm: |
FeeuApply |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
FeeuApply |
The big stuff. Large appliances like dishwashers, industrial machines, clothes dryers, beds, freezers, ovens and televisions.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We understand how important your order is! If your estimated delivery date has passed, we recommend the following steps:
- Check your shipping confirmation email to ensure the address is correct.
- Track your package using the tracking number provided.
- If the tracking status shows "delivered" but you haven't received it, check with neighbors or your local post office.
If you still can't find your package, please contact our customer service team, and we’ll assist you further.
Nossos serviços de entrega não funcionam em feriados. Pedidos feitos durante esses períodos serão processados no próximo dia útil. Recomendamos verificar nosso cronograma de entregas, especialmente em feriados importantes, para evitar atrasos na recepção dos seus produtos.
Yes, we deliver to many cities! To confirm if we deliver to your city, please enter your city details at checkout or on our delivery options page. Our system will automatically inform you if your city is within our delivery range.
Same-day delivery is available on most orders, but it depends on the item, location, and time of purchase. Certain items may not be eligible for next-day delivery, and availability may vary by region. You can check if this option is available for your order during checkout.
For most orders, a signature is required upon delivery to ensure the safe receipt of your items. However, some deliveries may be left in a safe place if no one is available to sign. You can specify delivery instructions at checkout or contact our customer service for assistance.
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